Smart Home Diagnostic

SKU NSC00145-CC
$119.95
In stock
1
Product Details

NOTE TO AGENT: THIS SERVICE IS FOR CUSTOMERS THAT ARE HAVING PROBLEMS WITH THEIR SMART HOME DEVICE AFTER IT HAS BEEN INSTALLED. MANY TIME THIS IS NEEDED AFTER A DEVICE HAS BEEN INSTALLED BY THE CUSTOMER AND IT DOES NOT WORK CORECTLY RIGHT AWAY.

THIS IS A PER HOUR CHARGE.

Customers will get a confirmation call from the Dispatch Crew to verify the date that a Crew Member will be onsite.


Our Crew Member will come to your home and take a look at how you are using your Smart Home devices and make any changes needed.


Our Crew Member will do the following:

  • 1 hour diagnostic appointment for installed smart home product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Please note: the first hour is non-refundable and the charges are the same for each additional hour of service
  • Smart Thermostat Diagnostic does not include HVAC repairs or replacement
  • Resolution of the issue is not guaranteed.


Details of what is and is not included

Smart Doorbell Diagnostic

Service is applicable to smart doorbells, chime & transformers. Includes troubleshooting the device, including power, chime functionality, internet connectivity, audio/video, and app configuration. Resolve minor issues if possible or recommend next steps for larger electrical or doorbell system repairs. Product must be purchased & installed separately. Does not include running new doorbell wiring or repairing existing wiring.


Smart Thermostat Diagnostic

Service is applicable to smart thermostats. Includes troubleshooting the device, including wiring, power, internet connectivity, and app configuration. Resolve minor issues if possible or recommend next steps for larger HVAC repairs. Product must be purchased & installed separatley. Does not include HVAC repairs or replacements.


Smart Camera Diagnostic

Diagnostic services are applicable to smart cameras and their accessories. We do not service Smart Cameras that are hardwired, such as the Ring Floodlight Cam or Ring Spotlight Cam Mount. Products purchased separately. We will troubleshoot the camera, including power, WiFi connectivity, audio/video, and app configuration. Resolve minor issues if possible or recommend next steps for larger electrical repairs. Does not include electrical modifications, such as outlet relocation or camera hardwiring. Does not include Ethernet wire pulling or cable modification


Security System Diagnostic

Diagnostic services are applicable to WiFi security systems and accessories. Products purchased separately. Includes diagnostic of base station, keypad and associated sensors. We will troubleshoot the security system, including power, internet connectivity, and app configuration. Resolve minor issues if possible or recommend next steps for larger system repairs. Does not include diagnostic of security cameras or life safety devices such as Smoke and CO Alarms. Does not include repair of faulty wired sensors


Smart Door Lock Diagnostic

Diagnostic services are applicable to smart lock and their accessories. Products purchased separately. We will troubleshoot the lock, including power, internet connectivity, locking and unlocking, and app configuration. Resolve minor issues if possible or recommend next steps for larger door or frame modifications. Does not include door handle installation or repairs.


Home Wifi Diagnostic

Diagnostic services are applicable to WiFi network systems. Products purchased separately. We will troubleshoot all wireless mesh WiFi, modems, routers, and extenders. Resolve minor issues if possible or recommend next steps for larger system repairs. Does not include initial WiFi setup, running new ethernet, replacement router and/or parts.

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