Cancellation Policy

We understand that schedules can change on short notice as do our customers’ needs. We try to be as flexible as possible, but this can cause our technicians to lose valuable jobs. We often pay our technicians for appointments that are cancelled or rescheduled with short notice, so we appreciate your understanding. Fees apply to in-home services only.

Rescheduling

  • You may reschedule a confirmed appointment up to 24 hours prior to the appointment time at no charge.
  • A $25 service fee will be applied to appointments rescheduled within 24 hours of the appointment time.
  • If you need to reschedule your appointment, please click on the “Reschedule your Appointment” button below and complete the form. 

Cancellation

  • You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge.
  • A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment.
  • If you need to cancel your appointment, please click on the “Cancel Appointment” button below and complete the form.
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