Support Crew Business Info and Appointment Handling

Support Crew Address and Phone Numbers

Our Address:

Support Crew
7821 St Andrews Road #1321
Irmo SC 29063

Support Crew Main Number 888-282-5041

 

Support Crew Brand Names that we Install & Repair

This is a list of the Brand Name of Smart Devices that we are Trained to install and repair.

We are not trained to install or repair Brands not on this List

SMART/VIDEO DOORBELLS

² Nest

² Arlo

² Zmode

² Skybell

² Honeywell

² August

² Swann

 

SMART/ SECURITY CAMERA INSTALLATION

² Nest

² Arlo

² Samsung

² Blink

² Guardcam

² Canary

² Logitech

² Toucan

 


SMART THERMOSTATS

 

² Nest

² ecobee

² Honeybell

² Sensi

² GoControl

SMART LOCKS

² Nest Yale

² Yale Security

² Schlage

² SimpiSafe

² Kwikset

² Delaney Hardware 

² Alfred

² Lockly

² August Home

² Honeywell 

² BALDWIN 

² Ultraloq

 

 

Smart hub or Speaker

² Nest

² Alexa

² Wink

² Samsung

² Apple

² Logitech

 

Smoke & CO2 Alarms

² Nest

 


SMART WIRELESS SECURITY SYSTEMS

 

² Nest

² Simpisafe

 

 

Request to Change Customer's Appointment!!

If someonw calls to change their appointment. Please take their info and we will do the change IF WE CAN

Your assigned Crew Member will call you back to discuss the new Date and time. NOTE it could be 4+ hours before you get a reply!!

What Month do you want us to reschedule to?

What date do you want us to reschedule to?

Request to Make an appointment for TODAY! -- Sorry but we can not --

We are sorry but we are not setup to offer our services that quickly. It takes some time to make this happen!

We can make appointments for Monday thru Friday from 9am to 5 pm

Request to Make an appointment For TOMORROW! -- YES WE CAN --

We can have a Crew Member at your door tomorrow if we enter the Work Order before 5pm.

 

We can make appointments for Monday thru Friday from 9am to 5 pm

Verify a Customer's Appointment

“Please hold and let me look up the ETA we has you setup for”

Log into the Portal  [link to portal] and Open the Work Order tab it will look like this.

Look for Your customer in the “Contact Name” list [4th column from the left]OR create a filter for the last name. this will give you and “ETA” of when the Crew Member will arrive

 

 

Customer's needs Assistance

Please complete the form below and we will contact the cutomer to follow up.[

Ron will call them back!

Please get as many details as you can. But do not push!

 

Ron will call them back!

Please get as many details as you can. But do not push!

Customer's wants to CANCEL their Appointment

Take the callers info and make sure that they know that there is a $50 cancelation fee.

 

This is where the Install was supposed to occur

You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge.
A $50 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment.

Complant about A Crew Member !!

If someone call to complain about the service that they received. Please take down their info and we will handle it from the home office.

FAQ for Hubs and Voice Assistance Instalation!

What brands or Hubs and Voice Assistance does the Crew Install -- ORDER LINK --

The Crew installs all the best selling brands on the market

  • Amazon Echo.

  • Amazon Echo Plus.

  • Amazon Echo Dot.

  • Amazon Echo Look.

  • Amazon Echo Show.

  • Amazon Echo Spot.

  • Amazon Tap

  • Google Home

  • Nest Mini

  • Home Max

Order Link for any Nest or Google Voice Assistance

Order Link for any Amazon Voice Assistance

Will the Crew Member Teach me how to use my new Hub of Voice Assistance?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart  Thermostat and any associated Apps

FAQ for Video Doorbell Instalation!

What brands of Smart Doorbells does the Crew install? -- ORDER LINK --

The Crew installs all the best selling brands on the market
  • Ring Doorbell
  • Nest Hello Video Doorbell
  • SkyBell HD Doorbell
  • August Doorbell Cam Pro
  • Vivint Doorbell Camera

 

<ORDER LINK>

Will the Crew Member Teach me how to use my new Video Doorbell?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart Doorbell device and any associated Apps

What if I DO NOT currently have a doorbell in my home or office?

No problem! There are several Smart Doorbells on the market that run an a rechargeable battery. OR we can install the wiring for you! <click here>

How Much does the Support Crew Charge to install my Video Doorbell?

The Smart Doorbell Installation is $119.99, 

FAQ for Smart Thermostat Instalation!

What Brands of Smart Thermostats Does The Support Crew Install? -- ORDER LINK --

The Crew Member can install any of the energy-saving smart Thermostat that you can find on today’s market.

  • Nest

  • ecobee

  • Honeywell

<ORDER LINK>

Will the Crew Member Teach me how to use my new smart thermostat?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart  Thermostat and any associated Apps

Do I need a thermostat currently in my home to install a new Smart Thermostat?

Yes, a functioning thermostat is required in order for the Crew to install a smart thermostat.

What if my HVAC is not Compatable with my Smart Thermostat?

While most 24V heating and cooling systems are compatible with smart thermostats, there are some older HVAC systems that aren’t compatible. Our Crew Member will give you his recomendations after he has inspected the HVAC system

How much dpes the Support Crew charge for a Smart thermostat installation?

At the Support Crew, a smart Thermostat cost $119.95 to installed by a professional. We believe in helping you create the connected home of your dreams. If your smart device requires additional non-standard add-ons (e.g. thermostat common wire) the technician will assess the work and quote the additional cost.

Can the Crew install multiple Smart Thermostats?

The Crew can install multiple smart thermostats if your existing zoned system is capable of handling multiple thermostats.

FAQ for Smart Security Cameras Instalation!

What Smart Cameras does The Support Crew Install? -- Order Link --

We install all the top brands!

  • Nest

  • Blink

  • Samsung

  • Netgear

  • Guardcam

<ORDER LINK>

Will the Crew Member teach me how to use my new Smart Camera ?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart New Camera and any associated Apps

Does the Crew install both indoor and outdoor Smart Cameras?

Yes. the Crew will professionally install your cameras, indoor or out. For outdoor camera installation, an outdoor electrical outlet may be required.

FAQ for Ring and Nest Security Systems Instalation!

How much does it cost for the Support Crew to install my Nest or Ring Security Kit -- Order Link --

The Support Crew will install a WiFi Security Kit with

  • up to 5 pieces for $119.95

  • for a kit with 10 pieces  for $149.95

  • for a kit with 14 pieces  for $169.95

<ORDER LINK for Nest Security System>

<ORDER LINK FOR Ring Security System>

Will the Crew Member Teach me how to use my new Security system?ultiple Smart Thermostats?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart  Thermostat and any associated Apps

FAQ for SimpliSave Security Systems Instalation!

How much does it cost for the Support Crew to install my SimpliSafe Security Kit -- ORDER LINK --

The Support Crew will install a WiFi Security Kit with

  • up to 5 pieces for $119.95

  • for a kit with 10 pieces  for $149.95

  • for a kit with 14 pieces  for $169.95

 

OUTSIDE SimpliCam are $49 each when installing a SimpliSafe Security Kit.

Video Doorbells are $119.95 each when installing a SimpliSafe Security Kit.

 

<ORDER LINK>

Will the Crew Member Teach me how to use my new Security system?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart  Thermostat and any associated Apps

FAQ for Smart Doorlock Instalations!

What Smart Door Locks does the Crew Install? -- ORDER LINK --

This is a list of the Smart Lock Brands that we Install!                    <ORDER LINK>

  • Nest Yale

  • Yale Security

  • Schlage

  • SimpiSafe

  • Kwikset

  • Delaney Hardware

  • Alfred

  • Lockly

  • August Home

  • Honeywell

  • BALDWIN

  • Ultraloq

Will the Crew Member Teach me how to use my new Smart Doorlock?

Yes. of course that is part of our service, your Crew member will show you how to use your Smart  Thermostat and any associated Apps

Does a Smart Door Lock installation required drilling new holes in my door?

NO. Most Smart Locks are direct replacet of your current deadbolt using the your doors existing deadbolt cutout areas.

How much does the Crew Charge to install a Smart Door Lock?

The Crew installs all the Smart Lock on the market, which allows you to lock or unlock your door remotely, create passcodes for visitors, and
The Crew believes in helping you create the connected home of your dreams. 

Each of our Smart Door Lock installation is $119.95,  If your smart device requires additional non-standard add-ons (e.g. required doorbell transformer, deadbolt replacement, etc.) the technician will assess the work and quote the additional cost.

get alerts when someone locks or unlocks the door.

How much does the Crew Charge to install a Smart Door Lock?

The Crew installs all the Smart Lock on the market, which allows you to lock or unlock your door remotely, create passcodes for visitors, and
The Crew believes in helping you create the connected home of your dreams. 

Each of our Smart Door Lock installation is $119.95,  If your smart device requires additional non-standard add-ons (e.g. required doorbell transformer, deadbolt replacement, etc.) the technician will assess the work and quote the additional cost.

get alerts when someone locks or unlocks the door.

SMART PLUGS AND SMART LIGHT SWITCHES The Support Crew does not Install these at this time!