—————— >Above is the Public’s Menu < ——————-

Call Center Order Page!!

Phone Script:

Thank you for calling the Support Crew. We are here to help you make your home smarter and better.

Phone, Chat, CRM, ThumbTack

Transformer for Thermostats

This is the transform that will solve the Power shortage issue on the Smart Thermostats.

Transform for Doorbell

Kit to install a video doorbell in a resident property

Transform for Doorbell

Kit to install a video doorbell in a resident property

WiFi Extender

This is the WiFi extender needed to add to the coverage of a residental WiFi network

OPTION 1

30-Inch Flat Screen TV Cord Cover Kit- Wall Mount TV Cable Concealer Cord Cover Raceway Kit to Hide Cables, Cords, or Wires- White

OPTION 2

Legrand-Wiremold CMK70 Flat Screen TV Cord and Cable Power Kit

OPTION 4

Fits for 16″,18″,24″ Studs, Low Profile Tilt TV Mount for Most 37-82 Inch LED, LCD, OLED, 4K Flat Screen TVs with VESA up to 600x400mm 132lbs

OPTION 5

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Put this on all packages

 

Please hold this package for the Support Crew Installer.

Phone 888-282-5042

Ask the Customer for their Name and Zip Code. Then do a search in the Emais for that zip code. This will give you the Tracking Number to open the the FedEx button on the right!

This button will open the shipping@supportcrew.us webmail for you!

Take the TRACKING NUMBER from the emails and plug it into the FedEx site that will come up when you click on the betton below.

TV Mounting Work Orders

Create FieldNation Work Order!

Click on this link  to create a Thumbtack TV MOUNT Work order

Click on this link  to create a Thumbtack TV MOUNT Work order FOR A 2 MAN CREW

Click on this link to create a TV MOUNT Work Order FOR A LESS THAT 50″ TV

Click on this link to create a TV MOUNT Work Order FOR A GREATER THAT 50″ TV

Everything is Default down to the Location

ENTER Customer’s Name Into Display Name

    1. Set LOCATION TYPE to Residential
    2. then enter both addresses (1 & 2), City, State, and Zipcode
    3. Check the box next to “Save this location for future use”

Under Schedule

  1. Set to “Complete Work anytime over a date range
  2. Then set the date from today to the Date and time Specified by ThumbTack
  3. Set the Work Order Manager to Dispatch Team

Under “Work Order Info”

    1. Enter the  Order Number
    2. AND pick the “What retailer / E-Commerce site placed this order”
  1. Click the Blue Button on the bottom right that says“Publish to the Marketplace”

When a Routed Work Order has been accepted by a Crew Member!

1. Message the Crew Member: ”    Thanks for agreeing to do this install We are very happy to have you are one of the Crew Members!   “

2.Then message the Crew Member with the Customer’s Phone Number: 

<<< Get the Number from

put it into >>>

3. Then message the Crew Member the ETA of the deliver of the parts:

Get Status from Amazon Orders and put it into FieldNation WO Messages

<<< Get the ETA status from

put it into >>>

Video Doorbell Work Orders

Create FieldNation Work Order!

Click on this link  to create a Barrister Doorbell Work order

Everything is Default down to the Location

ENTER Customer’s Name Into Display Name

    1. Set LOCATION TYPE to Residential
    2. then enter both addresses (1 & 2), City, State, and Zipcode
    3. Check the box next to “Save this location for future use”

Under Schedule

  1. Set to “Complete Work anytime over a date range
  2. Then set the date from today to the Date and time Specified by ThumbTack
  3. Set the Work Order Manager to Dispatch Team

Under “Work Order Info”

    1. Enter the  Order Number
    2. AND pick the “What retailer / E-Commerce site placed this order”
  1. Click the Blue Button on the bottom right that says“Publish to the Marketplace”